Refund & Cancellation Policy
Building and previewing your CV is always free you only spend a credit when you download a finished PDF, so
most refund questions come down to credits.
Building and previewing is free
You can create an account, choose a template, fill in your details and preview your CV as many times as you
like at no cost. Nothing is charged until you download a PDF.
Downloads
Each PDF download (CV or cover letter) uses 1 credit. If a download fails because of a technical error on our
side after a credit was deducted, the credit is automatically refunded to your account you shouldn't be
charged for a download that didn't go through. If that ever doesn't happen automatically, message us on
WhatsApp and we'll sort it out.
Buying credits
Credits can be bought two ways:
Instant EFT / card via Ozow credits are usually added automatically within a few minutes of
a successful payment.
Manual WhatsApp top-up we load the credits by automatically, usually within a few minutes.
If a payment fails or credits don't arrive
If you paid but your credits haven't appeared, send us your proof of payment on WhatsApp (072 046 5993) and
we'll investigate. If the payment genuinely didn't go through, or you were charged twice, we'll refund it back
to your original payment method.
Change of mind
Because a credit is only spent once you actually download a PDF, and that PDF is generated specifically for
you at the moment you download it, we don't offer refunds on downloads you've already used simply because you
changed your mind afterwards.
Unused credits are different: if you bought a package and haven't used any credits from it yet, contact us on
WhatsApp within 7 days of your purchase and we'll refund the unused package.
How to request a refund
Message us on WhatsApp at 072 046 5993 with your account email and your payment reference or proof of payment,
and we'll get back to you as soon as we can.
This policy doesn't limit any right you have under South African consumer protection law.
Last updated: 21 September 2026