Terms of Service
These terms apply whenever you use MellowCV. Please read them before you sign up.
1. Agreement
By using MellowCV (cv.mellowtech.co.za and the builder), operated by Mellow Tech Services ("we", "us",
"MellowCV"), you agree to these terms. If you don't agree, please don't use the service.
2. What MellowCV is
MellowCV lets you build, preview and export a CV and cover letter using our templates and optional AI writing
tools. Building, editing and previewing your CV are always free. Downloading a finished PDF uses 1 credit.
3. Accounts
You need an account to save and download your CV. You're responsible for keeping your sign-in details secure
and for anything that happens under your account, and for giving us accurate information when you sign up.
4. Credits and payment
Credits are bought in packages, shown on our Pricing page, priced in South African Rand. You can pay by
instant EFT or card through our payment partner Ozow, or top up manually via WhatsApp. Credits don't expire
and aren't transferable between accounts. See our Refund & Cancellation Policy for
what happens if a payment or download doesn't go through properly.
5. AI features
Our Improve, Import and Cover Letter tools use AI to help you write or reformat
content. AI-generated suggestions can contain mistakes you're responsible for checking everything before you
download or send your CV. We don't guarantee any particular outcome, including interview or job outcomes, from
using AI suggestions.
6. Your content
You own the content you put into your CV and cover letter. By using the service, you give us the limited right
to process that content storing it, rendering it into your chosen template, running it through any AI tools
you choose to use, and generating a PDF so we can provide the service to you. We don't claim ownership of
your CV content and won't use it for anything beyond providing the service.
7. Acceptable use
Please don't use MellowCV to submit false, fraudulent or misleading information; to infringe someone else's
copyright or personal information; to abuse, resell or attempt to circumvent the credit or payment system; or
to attack, scrape or interfere with the service. We can suspend or close accounts that break these rules.
8. Our content and templates
The MellowCV templates, design, branding and code belong to Mellow Tech Services or our licensors. You may use
them to build your own CV you may not copy, resell or redistribute the templates themselves.
9. Availability
We try to keep MellowCV running reliably, but we don't guarantee it will always be available or error-free,
and features may change or be discontinued over time.
10. Liability
MellowCV is provided "as is". To the extent the law allows, we're not liable for indirect or consequential
losses, for job or interview outcomes, for the accuracy of AI-generated text, or for outages of third-party
services we rely on, such as Ozow or Google. Nothing in these terms limits any right you have under
South African consumer law that can't lawfully be excluded.
11. Governing law
These terms are governed by the law of the Republic of South Africa.
12. Changes
We may update these terms from time to time; the current version on this page always applies.
Last updated: 21 September 2026
13. Contact
Questions about these terms? Message us on WhatsApp at 072 046 5993.